Refund Policy

Refund requests are accepted for paid plan purchases within 14 calendar days of the original purchase date, where required by applicable law or our offer terms.

There is no requirement to explain your reason for the refund, though feedback is welcome and helps us improve WellAlly.

Email [email protected] with:

• The email address associated with your account
• Your order number (found in your purchase confirmation email)
• The plan or product you purchased

We process refund requests within 1 business day. The refund itself will appear on your statement within 5-10 business days depending on your payment provider.

Refunds are not available in the following circumstances:

• More than 14 days have passed since the purchase date
• The service has been used extensively for commercial production beyond evaluation (in this case, you may have received commercial value)
• The request is for free features (no charge was made)
• Evidence of chargeback abuse (multiple refund requests across different accounts)

If you have an exceptional circumstance not covered above, contact us and we will review it on a case-by-case basis. We want you to be happy with your purchase.

We do not offer partial refunds. If you are eligible for a refund, you will receive the full purchase amount.

Questions about a refund? Contact our support team at [email protected]. We typically respond within 1 business day.